Engineer Level Intermediate
Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems/projects of moderately complex scope. Exercises independent judgment within defined practices and procedures to determine appropriate action. Acts as an informed team member providing analysis of information and limited project direction input. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations. Years of experience: 3+
Support Model Dispatch
Ticket based service for Break & Fix / DSS / IMAC / PC Refresh support
Service requirement
Primary Services supported are Voice, LAN, WAN and other network services, Service for DCO, Stock management, Operations and Technical Support, Software Support, Onsite Video Conferencing Service, Token Delivery,
Desk Side Support
Hardware & Standard Software, Notebooks, Thin Clients including all components and accessories, as well as local desk side printers, System security updates, Management of mobile devices, but not limited to Smartphones and PDAs and their associated ancillary equipment, if any. Asset management and configuration management, Remote Support.
Install
Install for Notebooks, Thin Clients, as well as local and network printers, incl. data backups, uninstall and preparation for disposal.
Move/Add/ Change
for Notebooks, Thin Clients, as well as local and network printers, incl. data backups, uninstall and preparation for disposal
Break & Fix
excludes spare parts – 3rd party coordination for in warranty – repair & fix for out of Warranty.
