Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems/projects of moderately complex scope. Exercises independent judgment within defined practices and procedures to determine appropriate action. Acts as an informed team member providing analysis of information and limited

project direction input. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.
Years of experience: 3+

Ticket based service for Break & Fix / DSS / IMAC / PC Refresh support

Primary Services supported are Voice, LAN, WAN and other network services,

Service for DCO, Stock management, Operations and Technical Support, Software Support, Onsite

Video Conferencing Service, Token Delivery,

Hardware & Standard Software, Notebooks, Thin Clients including all components and accessories, as well as local desk side printers, System security updates, Management of mobile devices, but not limited to Smartphones and PDAs and their associated ancillary equipment, if any. Asset management and configuration management, Remote Support.

Install for Notebooks, Thin Clients, as well as local and network printers, incl. data backups, uninstall and preparation for disposal.

for Notebooks, Thin Clients, as well as local and network printers, incl. data backups, uninstall and preparation for disposal

excludes spare parts – 3rd party coordination for in warranty – repair & fix for out of Warranty.